Getting Started (5)
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Am I eligible to play Mass Lottery Online?
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Do I need to live in Massachusetts to play online?
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Why is Mass Lottery Online 21+ while retail is 18+?
Account & Verification (11)
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Why do I need to verify my identity?
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Can more than one person use the same account?
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Account Re-Verification
Withdrawals (5)
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How do I withdraw my online winnings?
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Can I cancel a pending withdrawal?
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Are there withdrawal limits?
Winning, Claims & Taxes (4)
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How are prizes paid with Mass Lottery Online?
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Will the Lottery issue tax forms or withhold taxes?
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Where do I access my W-2G for a claimed prize?
Responsible Gaming (8)
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What tools can I use to manage my play?
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Can I change my deposit and bet limits later?
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Is there help if I’m worried about my play?